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Privacy policy
Personal data that we process
Smoovv processes personal data about you because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data that we process:
- First and last name
- Email address
- Information about your activities on our website
- IP address
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without this permission, please contact us via contact@smoovv.com, and we will delete this information.
Why we need data
Smoovv processes your personal data for the following purposes:
- To deliver goods and services to you.
- Smoovv analyses your behaviour on the website in order to improve our website and tailor our range of products and services to your preferences.
How long we retain data
Smoovv will not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. Our retention period(s) are: 12 months.
Share with others
Smoovv only provides data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.
Mapping website visits
Smoovv only uses technical and functional cookies and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also use them to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via the settings of your browser.
View, modify or delete data
You have the right to view, correct or delete your personal data. You can send a request for access, correction or deletion to contact@smoovv.com. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. We ask you to black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) in this copy. This is to protect your privacy. Smoovv will respond to your request as soon as possible, but within four weeks.
Security
Smoovv takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the idea that your data is not properly secured or there are indications of misuse, please contact our customer service or via contact@smoovv.com.
Smoovv processes personal data about you because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data that we process:
- First and last name
- Email address
- Information about your activities on our website
- IP address
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without this permission, please contact us via contact@smoovv.com, and we will delete this information.
Why we need data
Smoovv processes your personal data for the following purposes:
- To deliver goods and services to you.
- Smoovv analyses your behaviour on the website in order to improve our website and tailor our range of products and services to your preferences.
How long we retain data
Smoovv will not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. Our retention period(s) are: 12 months.
Share with others
Smoovv only provides data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.
Mapping website visits
Smoovv only uses technical and functional cookies and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also use them to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via the settings of your browser.
View, modify or delete data
You have the right to view, correct or delete your personal data. You can send a request for access, correction or deletion to contact@smoovv.com. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. We ask you to black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) in this copy. This is to protect your privacy. Smoovv will respond to your request as soon as possible, but within four weeks.
Security
Smoovv takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the idea that your data is not properly secured or there are indications of misuse, please contact our customer service or via contact@smoovv.com.